Technical Support Analyst

Ilocos, Ilocos Norte

Posted 9 days ago


Company:: JK Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 5

Job Description

Company Profile: A well-know BPO company that offers a digital transformation solutions and IT consulting services

Position: Technical Support Analyst
Company Industry: IT-BPO Company
Work Location: Ortigas
Work Schedule: Morning-Mid shift
Work Set Up: Onsite/Hybrid
Salary: Php 30,000-60,000

Benefits:
· Insurance and HMO
· Career growth
· Company perks
· Work life balance
· Salary Increase

Job Requirements:
· 2-3 years’ experience in Customer Technical Support and Technical communication
· Experience in troubleshooting different hardware and software issues
· Familiarity with basic phone etiquette and excellent listening abilities.
· Strong written and vocal English communication abilities.
· Open to work onsite

Job Responsibilities:
· Responsible for responding to all customer request and inquires
· Accurately responds to clients’ questions via email, phone and other channels.
· Actively participation to company training
· Troubleshoot issues with team members and technical resources as necessary to guarantee
· complete resolution.
· Building a good relationship with client and customer

Recruitment Process:
· Paper Screening
· Hr Interview
· Hiring Manager Interview