Customer Service Representative

Quezon City, National Capital Region

Posted more than 30 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 10

Job Description

COMPANY PROFILE: Has been in the Philippines for over 30 years now. This company serves business and institutional clients in nearly 30 markets across different countries.

Position: CSR
Company Industry: Banking & Finance
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 30,000 - Php 40,000 (Negotiable)
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

JOB REQUIREMENT:
*Open for Non-Bachelors Degree
*At least 2-3 years Call Center experience
*Amenable to work in a shifting schedule
*Amenable to attend face to face interview once requested
*Amenable to be train on site

JOB RESPONSIBILITIES:
*Accountable for providing outstanding customer care and customizing solutions for esteemed clients of commercial banking.
*Comply with banking regulations while determining and meeting the needs of your consumers, both present and future.
*Initial point of contact by phone for clients requiring prompt maintenance and servicing across many commercial banking product categories
*Work together with stakeholders to address a client's issue.
*Other task as assigned

RECRUITMENT PROCESS:
*Assessment (FACE TO FACE)
*HR Screening (PHONE)
*Operations Interview (FACE TO FACE)
*Reference Check
*Job Offer