Service Desk Specialist - French Speaker
Alabang, National Capital Region
Posted 7 days ago
- Company:
- Hunters hub Incorporated
- Company Description:
- Unit 801 8th Floor Greenbelt Mansion, 106 Perea St., Brgy. San Lorenzo, City of Makati, Philippines 1229
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
> Must have experience in: At least 1 year of Helpdesk support experience:
> Good customer service
> Good in using probing questions
> Good in analyzing issues and delimiting if under L1 scope or should be transferred to higher level of support. Must have experience in:
> Active Directory: Experience in resetting passwords, Creating Accounts, Creating Groups, adding users to groups, unlocking users, Understanding of the terms OU and domain / forest.
> MS 365: Knows how to do basic troubleshooting and assistance to users on the basic tools of O365 (Office package, Calendar, Outlook etc.)
> MS 365 (bonus): Knows how to use Azure Active Directory, knows about the diverse licenses, knows about Exchange and creation of Distribution lists
> PC Troubleshooting: Experience in basic troubleshooting for PC and software's
> Network: Has basic knowledge of network troubleshooting, knows what a VPN is.
> Bilingual: Uses French and English fluently, if native French speaker even better
> Can work in a shifting schedule in Alabang
- Salary:
- 60.000,00 ₱ Monthly