Customer Experience Specialist
Tagoloan, Misamis Oriental
Posted 20 days ago
- Company:
- Toplis Solutions Inc. - Davao Branch
- Company Description:
- Toplis Solutions Inc. is one of the leading manpower service providers in the Philippines committed to covering each and every city in the major islands: Luzon, Visayas, and Mindanao, with our comprehensive range of manpower solutions.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Key Responsibilty
Serve as the primary point of contact for customer inquiries via phone, email, and chat.
Identify customer needs and provide tailored solutions.
Resolve customer complaints in a timely and efficient manner.
Document customer interactions and feedback in the CRM system.
Collaborate with cross-functional teams to enhance customer experience.
Analyze customer feedback to identify trends and areas for improvement.
Develop and maintain strong relationships with customers.
Conduct follow-ups to ensure customer satisfaction.
Assist in the development of customer experience initiatives and programs.
Qualifications:
Bachelor’s degree in Business, Marketing, or a related field (preferred).
Proven experience in customer service or customer experience roles.
Excellent communication and interpersonal skills.
Assigned at F2 Logistics Tagoloan, Misamis Oriental