Trainer
Cebu, Cebu
Posted today
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Gender:
- Any
- Number of vacancies:
- 5
Job Description
- Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.
- Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
- Effectively facilitate learning using wide variety of delivery methods appropriate to the audience/situation, including: instructor-led-training, workshops, job aids, net meetings and e-learning.
- Provide post-training support, follow up and coaching to frontline employees and team members.
- Perform other tasks that may be required by operations and clients.
- Creation and/or Revision or enhancement of training modules specific to the account.
- Creation and Facilitate training programs that will enhance agent’s skills and knowledge about the project.
- Sends daily/weekly/monthly report in regards to training activity.
- Study, Track, and Analyze 30-60-90 day progress of new hires and recommend/suggestion action plans based on data gathered.
- Create, Facilitate and Conduct Knowledge Checks on a regular basis to assess agent’s knowledge of the product and processes.
Qualifications:
- Trainer Experience in BPO
- Collections Experience
- Can work Onsite"
- Salary:
- 35.000,00 ₱ Monthly