Italian Customer Care Specialist Filipino citizen or hold a Visa
Manila, National Capital Region
Posted more than 30 days ago
- Company:
- BPO-services
- Company Description:
- Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 100
Job Description
Openings: To be confirmed (10 - 35 positions available)
Job Description: We are seeking dedicated Italian Customer Care Specialists to join our team! This is a fantastic opportunity for individuals passionate about providing exceptional customer service in a fully remote setting.
Requirements:
Must be a Filipino citizen or hold a Permanent Resident ID.
Native Italian speaker or non-native Filipino.
Previous BPO experience is required.
100% work from home.
Must have a laptop or desktop with an Intel i5 processor or higher.
Internet speed of at least 30 Mbps.
Fluent in both English and Italian (oral and written).
Excellent interpersonal, listening, written, and verbal communication skills.
Strong passion for customer service.
Ability to work effectively in a team.
Strong time management skills and ability to handle multiple tasks.
Adaptable in a fast-paced environment.
Honest and reliable, with attention to detail and accuracy.
Willingness to learn and grow.
High school diploma or equivalent.
Compensation:
Base Salary: PHP 40,000.00
Language Premium: PHP 40,000.00 - 50,000.00
Allowance: PHP 5,000.00
Monthly Incentive Plan: 10% (Based on performance)
Join our dynamic team and make a difference with your skills in a rewarding environment!
- Salary:
- 80.000,00 ₱ Monthly