WFM Executive

Job Description
Workforce Management Executive

Cebu City

Roles & Responsibilities
- Should be capable of handling client escalations.
- Preparing monthly reports for individual accounts.
- Validate production and non-production hiring and/or internal movements.
- Analysis of scheduling outputs and recommend changes whenever necessary.
- Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
- Coordinate with cross-functional teams on matters related to resource planning and movements.
- Supervise and train team members performing work tasks and responsibilities.

Desirable Skills
- Education Qualification -The applicant should necessarily have completed Graduation.
- Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.
- Good analytical skills for MIS, number crunching & reporting to internal & external customers.
- Excellent verbal & written communication & presentation skills.
- Good Interpersonal & people management skills with good problem solving approach.
- Ability to exercise managerial judgment and perform as a mentor.
- WFM Tool Competency (IEX, eWFM , etc..)
- Can work with minimal supervision and has initiative.
- Should be well versed with Excel and advanced Excel including Macros. Good knowledge of Power BI is preferable.