RTA Executive

Job Description
Call Center Operations Desk Lead (CCOD Lead)

Cebu City

Roles & Responsibilities
- Monitor and analyze real-time data related to employee activities, call volumes, and service levels.
- That can handle immediate processing and analysis of data, allowing businesses to make instant decisions.
- Responsible for supporting in the achievement of customer support service levels by managing staffing and adherence numbers with the center supported to ensure optimal performance real-timeout.
- Analysis of reports including process in submitting productivity to the management.
- The RTA needs to be flexible to cover different shift times.
- The RTA needs to have a pro-active approach to any unforeseen issues.

Desirable Skills
- For New Hire at least Senior High (New curriculum) or at least Second year College.
- Excellent communication skills.
- Good Interpersonal & people management skills with good problem solving approach.
- Excellent verbal & written communication & presentation skills.
- Proactive with a strong work ethic and eagerness to ‘go the extra mile'.
- Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.
- Excellent analytical and translation skills.
- Demonstrates the ability to work as part of a team adding positive attitude and business focus.
- Ability to work in a fast-paced deadline driven environment.