BPO Training and Development Associate Manager

Quezon City, National Capital Region

Posted 11 days ago

Company:: J-K Network Services
Company Description:: Our company is the number 1 multilingual recruitment firm in the Philippines. We have many global and international clients looking for multilinguals and Filipino Professionals. We work as an HR extension of our clients.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Company Profile:
This corporation leads the world in outsourcing, consulting, and technology. It was founded in 1989 and has 22 delivery centers across the nation, they employ 400,000 people worldwide and handle business in the areas of marketing, procurement, supply chain, learning, human resources, finance, accounting, insurance, and healthcare. They consistently push the envelope through innovation. Among their more specialized products are Cloud Services, Security, and Enterprise Architecture.

Position: BPO Training and Development Associate Manager
Industry: BPO Company
Location: Quezon City
Salary: Php 70,000 - Php 75,000
Work Schedule: Mid Shift
Work set up: Work Onsite
Benefits:
✨ Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
✨ Expanded maternity leave up to 120 days*
✨ Expanded paternity leave up to 30 days*
✨ Employee Stock Purchase Plan
✨ Loyalty and Christmas Gift
✨ Inclusion and Diversity Benefits
✨ Night Differential
✨ Allowances
✨ Car and Housing Plan
✨ Company-sponsored trainings, upskilling, and certification
✨ Flexible Working Arrangements
✨ Healthy and Encouraging Work Environment

JOB REQUIREMENTS:
✨ Bachelor’s degree holder
✨ With at least 7 years of work experience in years of experience in Training and Development
✨ With at least 2 years of work experience in Contact Center or BPO industry experience
✨ 5 years of experience in managerial role.
✨ Amenable to work onsite

JOB RESPONSIBILITIES:
✨ To performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
✨ To implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process. Reporting
✨ To generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
✨ To maintains collection and tracking of relevant Training data
✨ To assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance

RECRUITMENT PROCESS: (ONLINE)
✨ Initial Interview
✨ Final Interview
✨ Job Offer