PURE NON VOICE

PASIG CITY, National Capital Region

Posted 18 days ago

Company:: MIRANDA GLOBAL SOLUTION
Company Description:: A BPO company specializes in managing and executing specific business functions for other organizations. These functions can include customer service, technical support, human resources, finance and accounting, data entry, and more. BPO companies help businesses reduce costs, improve efficiency, and focus on core activities by leveraging specialized expertise and technology. They often operate in multiple geographic locations to provide 24/7 support and can serve various industries, including retail, healthcare, finance, and telecommunications.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 20

Job Description

Respond to customer inquiries via email, chat, or messaging platforms promptly and professionally.
Provide accurate product information, troubleshooting assistance, and solutions to customer issues.
Maintain detailed records of customer interactions and transactions in our CRM system.
Collaborate with team members to resolve complex issues and improve service processes.
Ensure high levels of customer satisfaction by addressing concerns effectively and empathetically.
Participate in training sessions to stay updated on product knowledge and company policies.