Customer Service Representative - Non Voice

Iloilo, Iloilo

Posted more than 30 days ago


Company:: Fair Trade Outsourcing
Company Description:: Fair Trade OutsourcingTM is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide. Our main office is in Philadelphia, Pennsylvania with a global network or delivery centers in the Philippines, Mexico and Ghana. In the Philippines, we already have four centers with more than a hundred employees in each site.
Contract Type:: Temporary
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 1

Job Description

This role is for our retail account and will tentatively start at the beginning of October for the winter season in the US.

JOB PURPOSE

Customer Service Representative handles customers’ subscription concerns through email and tickets.

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative.

Billing Questions and Issues
Cancellation of orders
Following up on orders or concerns
Product Inquiries
Return and exchange questions and processes
Return requests for faulty products or size issues
Refunds for items
Correcting Shipping errors
Tracking inquiry
REQUIREMENTS

Desire to help customers
Strong written skills
Quick learner who can pay attention to detail
Ability to work well in a team
Preferably with prior data entry or CSR experienced
EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account