Customer Service Representative - Voice

Davao, Davao del Norte

Posted more than 30 days ago


Company:: Fair Trade Outsourcing
Company Description:: Fair Trade OutsourcingTM is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide. Our main office is in Philadelphia, Pennsylvania with a global network or delivery centers in the Philippines, Mexico and Ghana. In the Philippines, we already have four centers with more than a hundred employees in each site.
Contract Type:: Temporary
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 1

Job Description

This role is for our retail account and will tentatively start at the beginning of October for the winter season in the US.

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative (Voice).

Back order Inquiries
Billing Questions and Issue
Cancellation of orders
Referring to the manufacturer
Following up on orders or concerns
Product Inquiries
Return and exchange questions and processes
Return requests for faulty products or size issues
Refunds for items
Correcting Shipping errors
Offering Substitutes for items that are out of stock.
Basic Tech Support for items
Tracking inquiry
Warranty request/claim
Wholesale Inquiries
Sales
Payment processing
REQUIREMENTS

Minimum of 6 months Customer service experience
Prior knowledge of Retail Ops or similar order processing system is a plus
Strong communication skills
Quick learner who can pay attention to detail
Ability to work well in a team
Positive attitude and with desire to help customers