Customer Service Analyst Sales Coach BPO
CEBU CITY, Cebu
Posted more than 30 days ago
- Company:
- BIITECH SOLUTIONS
- Company Description:
- BIITECH Solutions is a Business and Technology Solutions company, We specialize in providing innovative solutions to businesses across different sectors across the globe. Our services are tailored to meet the unique needs of organizations in both the Public and Private sector. Our services range from technology consulting and software development to project management and business process optimization. We help businesses streamline their operations, reduce costs, and improve efficiency to stay ahead of the competition.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
WORK SETUP: Return to Office
OVERALL PURPOSE:
Customer Service Analyst – Sales Coach
• A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.
• Sales Coach should be able to use one-on-one sessions to target transferable skills.
Minimum Requirements:
• At least 3 years of experience in Sales within a BPO environment.
• Candidates with a sales background in the telecommunications industry will also be considered.
RESPONSIBILITIES:
• A sales coach is a person who mentors, trains, and motivates people to improve their performance and achieve their goals.
• A sales coach is responsible for monitoring, onboarding, and setting goals for the teams assigned to them.
• A Sales Coach is also responsible in designing and preparing training courses and materials specific to sales motion.
• A sales coach should have a good understanding of sales techniques and the ability to establish a rapport with the team. Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence.
• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
• Create sales campaign and drive sales campaign based on project needs.
• Should have good command over Grammar and be able to probe well & comprehend
• Should possess willingness to help the customers by taking ownership
• Ability to present solution to the customer and add value on calls
• Should be able to summarize the conversation while providing the resolution
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
• Maintain customer records by updating account information
• Ability to think out of the box. Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.
OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Cebu Filinvest Cyberzone Tower 1
SKILL AND QUALIFICATIONS:
• Sales Communication Coach profile
• At least 2 years of BPO Sales Coach experience
• Undergrads with experience are allowed
• No course restriction
• Proficient in spoken English, Comprehension skills
• Ability to Multitask
• Analytical Skills, Problem-Solving, Team Player