Telemarketing Team Lead

Job Overview

We are seeking an experienced Telemarketing Team Lead to join our client in Poipet, Cambodia. The successful candidate will lead and monitor a team of telemarketers, ensuring high performance and adherence to company standards. You will play a critical role in achieving key performance indicators (KPIs) and supporting the overall success of our telemarketing operations through effective leadership and data-driven strategies.

Key Responsibilities:

* Lead and monitor a team of telemarketers to ensure daily, monthly, and yearly KPI targets are met.
* Conduct quality checks and ensure that the standard of work aligns with the company’s expectations.
* Perform assessments, conduct performance reviews, capacity planning, and provide training to team members.
* Support HR with onboarding new employees and ensuring smooth integration into the team.
* Maintain comprehensive knowledge of all services and products.
* Proactively identify challenges faced by the team and propose effective solutions.
* Analyze telemarketing data to better understand trends and prepare insightful reports for management.

Qualifications:

* Minimum of 3-5 years of experience as a Team Leader in the Telemarketing industry.
* Excellent written and verbal communication skills in English and Thai.
* Proven ability to multitask, prioritize, and work effectively in a fast-paced environment.
* Strong data analysis skills to make informed decisions and reports.
* High attention to detail to ensure work is consistently at a high standard.
* Adaptability to changes in workflows, processes, and product features.
* Strong integrity and professionalism in both personal and professional settings.

Skills & Competencies:

* Leadership skills to manage and motivate a telemarketing team.
* Ability to identify, think creatively, and build support for innovative and outside-the-box solutions.
* Strong analytical and problem-solving abilities to ensure team success and meet business objectives.
* Proficiency in performance management and KPI tracking.

Preferred Qualifications:

* Experience working in a multicultural team environment.
* Familiarity with the Cambodian market is a plus.

Why Join Our Client?

Our client is dedicated to nurturing their team members and fostering a collaborative, motivating environment. As a Telemarketing Team Lead, you will have access to a lucrative salary package along with a variety of perks, including:
* Learning & Development Programs to upskill yourself.
* Employee Accommodation & Food Allowance.
* Health and Wellness Benefits to support your well-being.
* A motivating and supportive team culture that encourages growth and innovation.