Customer Support Manager
Makati, National Capital Region
Posted 4 days ago
- Company:
- Career Professionals, Inc.
- Company Description:
- Career Professionals, Inc. started as M2MJ Human Resources Consulting in 2016. It was conceptualized and founded by successful IT professionals who have been with prestigious organizations for more than a decade. Believing in people as the most valuable asset of any organization, we are committed to provide services and resources in support of your company’s human resource requirements.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
The candidate will be assigned as a manager to a project under Maintenance Agreement.
Will be the main point person for any client concerns in the project
Manage the delivery / time line of the fixes.
Maintains / Builds good relationship with client
Pro-actively provides status report to client and to SXI management
Acts as a go-to expert for escalated clients calls and keep abreast with product and process
updates and / or changes that affect customer service
Is accountable for the team’s day-to-day activities and the achievement of established service
promises at the individual and at the team level
Will establish & document the operational process for the Customer Support.
- Salary:
- 80.000,00 ₱ Monthly