Customer Service Manager
Davao City, Davao del Sur
Posted today
- Company:
- Apollo Technologies, Inc.
- Company Description:
- Apollo Technologies, Inc. is an Information and Communication Technology Services company that leads a group of companies engaged in the delivery of Software Services, IT and Network Infrastructure and Operations, and Digital Multimedia Content Development and Delivery. Our companies develop and operate innovative and mission-critical systems in various sectors mainly in Retail Supply Chain Management, e-Government Systems, Electronic Payments in Banks and non-Bank environments, Gaming, and Digital Multimedia.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
1. Education: A bachelor's degree in business, management, or a related field.
2. Experience: Have several years of experience in customer service or related roles. Experience as a customer service representative or supervisor is valuable.
3. Leadership Skills: Strong leadership and management skills. To lead and motivate their teams to deliver excellent customer service.
4. Communication: Excellent written and verbal communication skills. To effectively communicate with customers, team members, and other departments.
5. Problem-Solving: The ability to identify and solve customer issues. Should be adept at handling escalated customer concerns.
6. Customer Focus: A deep understanding of customer needs and a commitment to customer satisfaction.
7. Analytical Skills: Analyze customer service data and metrics to identify areas for improvement.
8. Interpersonal Skills: Building and maintaining relationships with customers and team members is key to success.
9. Adaptability: The ability to adapt to changing customer needs and business requirements.
10. Experience in BPO industry or Telecommunications industry is REQUIRED.
Job Type: Full-time
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Davao City: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
customer service or related roles: 5 years (Required)
Telco/ISP industry: 5 years