CSR for Telco Account (No Experience Needed)

Looking to take the next step in your customer service career? We are seeking an enthusiastic and experienced Customer Service Representative to join our growing team at TalentSync Training and Development. This full-time role is based in Cagayan de Oro City.

What you'll be doing:

Provide exceptional customer service to clients of our telecommunications account
Handle a high volume of inbound calls, responding to customer inquiries and resolving issues in a timely and professional manner
Document customer interactions and maintain detailed records of all communications
Identify opportunities to upsell and cross-sell additional products and services to customers
Collaborate with the wider team to share best practices and identify areas for process improvement
What we're looking for:

Excellent communication and interpersonal skills, with the ability to build rapport with customers
Strong problem-solving and analytical skills to effectively troubleshoot and resolve customer concerns
Proficient in using customer relationship management (CRM) systems and MS Office suite
Passion for delivering an exceptional customer experience and a commitment to continuous improvement
What we offer:
We are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary of up to 18,000 PHP per month, we offer a range of benefits including:

Comprehensive healthcare and insurance coverage
Opportunities for career development and skills training
Flexible work arrangements, including the option to work from home
Team-building activities and social events to foster a positive company culture


If you're ready to join a dynamic and supportive team, Apply Now for this exciting opportunity.