Team Manager - Work from home
Davao City, Davao del Sur
Posted 2 days ago
- Company:
- TORCH Solutions
- Company Description:
- TORCH Solutions-Known as one of the highly preferred HR extension of BPO and Non BPO companies.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
Responsibilities:
• Monitors team performance and oversees day-to-day operations
• Maintains an in-depth knowledge of account/s
• Provides feedback and coaching to a team of Virtual Assistants
• Provides weekly or bi-weekly performance coaching
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Provides team performance reports and analysis
• Conducts employee performance review with Ops Manager
• Recognizes high performance and rewards accomplishments
Qualifications:
• Should be residing in Davao City
• Completed Bachelor's Degree from any accredited university
• At least 2 years of people leadership experience with teams of 20-30 associates
• English language fluency
• Customer Service, Sales or Collections Experience
• Six Sigma Certifications (White Belt to Black Belt) are plus factors including Project Management Skills
What we offer:
We are committed to fostering a culture of growth, development, and work-life balance. Our comprehensive benefits package includes:
50,000-60,000 Salary Offer
• Up to 100k Sign-on bonus
• Premium Equipment provided including UPS for outages and desktop
• With Internet Allowance
• With Rice Allowance
• Government-mandated and HMO Benefits
• Medical Spending Account
• Life and Personal Accident Insurance
• Employee Assistance Program
• Paid annual vacation and sick leaves
• Other leave credits
Join our growing team and be a part of our success story.
Apply Now!
- Salary:
- 60.000,00 ₱ Monthly