Learning and Development Specialist

MAIN RESPONSIBILITIES:
● Assesses training and development needs through surveys, interviews,
focus groups, and communication with managers, instructors, and
customer representatives.
● Creates, organizes, plans, and presents various forms of onboarding,
orientation, and skills training for employees and customers.
● Develops unique training programs to fulfill workers specific needs to
maintain or improve job skills.
● Creates, updates and/or acquires training procedure manuals, guides, and
course materials.
● Presents training and development programs using various forms and
formats including group discussion, lecture, simulations, and videos.
● Maintains records of training and development activities, attendance,
results of tests and assessments, and retraining requirements.
● Assesses training materials prepared by instructors.
● Evaluates program effectiveness through assessments, surveys, and
feedback.
● Maintains knowledge of the latest trends in training and development.
● Prepares and implements training budget; maintains records and reports
of expenses.
● Performs other related duties as required.

● Provide administrative support for career development initiatives, programs and
events
● Work extensively with tools available to ensure correct reporting and metrics are
captured
● Provide partnership and support to ensure questions and feedback are
addressed
Others:
■ Accepts other responsibilities as maybe assigned by superior according to the
need of the Company.
■ Creates and preserves the most favorable Company image by conducting all
functions in the most ethical and fair manner.
■ Administers all assigned functions consistent with and in support to the goal of
the company.

REQUIREMENTS
Formal Qualifications ● Bachelor's degree or 3 years equivalent experience
within the career development field required
● Strong communication skills, both verbal and written
● Team worker, responsible, delivery-oriented
● Strong presentation skills
● Training certifications an advantage

Job Specifics ● Adept with a variety of multimedia training platforms

and methods.
● Ability to evaluate and research training options and
alternatives.
● Ability to design and implement effective training and
development.
● Extremely proficient with Google Documents, Microsoft
Office Suite and related program software.
● Be a self-starter who is comfortable with some ambiguity
● Seek feedback and iterate designs efficiently so the
experiences remain up to date and relevant
● Have experience designing and/or delivering
experiences, classes, or programs for customers
● Have a passion for quality and generating enduring
impact