Technical Support Representative
Cebu, Cebu
Posted yesterday
- Company:
- Your Go to Recruiter
- Company Description:
- • We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. • We can provide candidates for entry level, supervisory, managerial and executive positions for our client’s direct hiring.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Requirements:
Degree in computer science or information technology.
Certification in Microsoft, Linux, or Cisco is advantageous.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.