Team Manager - Work from home
Davao City, Davao del Sur
Posted 3 days ago
- Company:
- TORCH Solutions
- Company Description:
- Talent Outsourcing Channel Solutions has been dedicated to delivering high-quality and efficient workforce solutions to employers across the nation through our comprehensive HR approach. We are currently collaborating with a diversified clientele, including four (6) partners in Mindanao, five (5) in Visayas, and three (3) in Luzon. Our clients have diverse workforce requirements spanning Customer Service Representatives, Technical Support Representatives, Outbound Sales Representatives, and Telco-Sales Representatives.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 5
Job Description
What you'll be doing:
• Monitors team performance and oversees day-to-day operations
• Maintains an in-depth knowledge of account/s
• Provides feedback and coaching to a team of Virtual Assistants
• Provides weekly or bi-weekly performance coaching
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Provides team performance reports and analysis
• Conducts employee performance review with Ops Manager
• Recognizes high performance and rewards accomplishments
What we're looking for:
• Should be residing in Davao City
• Completed Bachelor's Degree from any accredited university
• At least 2 years of people leadership experience with teams of 20-30 associates
• English language fluency
• Customer Service, Sales or Collections Experience
• Six Sigma Certifications (White Belt to Black Belt) are plus factors including Project Management Skills
What we offer:
We are committed to fostering a culture of growth, development, and work-life balance. Our comprehensive benefits package includes:
50,000-60,000 Salary Offer
• Up to 100k Sign-on bonus
• Premium Equipment provided including UPS for outages and desktop
• With Internet Allowance
• With Rice Allowance
• Government-mandated and HMO Benefits
• Medical Spending Account
• Life and Personal Accident Insurance
• Employee Assistance Program
• Paid annual vacation and sick leaves
• Other leave credits
Join our growing team and be a part of our success story.
Apply Now!