Valet Driver

The valet attendant is in charge of finding a good parking space for a guest. In a busy parking lot, most guests and customers prefer to make use of the valet services to save valuable time looking for a space. The valet is the one who parks and retrieves the vehicle for the guest.

Generally, establishments, mostly hotels, employ valets in order to leave a good impression on their guests. Valets should always prioritize giving top notch customer service and fulfill overall customer satisfaction. Attendants are typically stationed at the front side of the establishment.

Duties and Responsibilities:

Valet parking is a customer service provided establishments like hotels and restaurants which aim to help guests save time in looking for a parking space.

Mainly, valets are responsible for the parking and retrieval of a guest’s vehicle. Before taking the vehicle, the valet assesses and documents any vehicle damage. This is to protect the valet and the company from being responsible for car damages he has not committed. Then, the valet records the location of the parking space as well as the number on the valet ticket.

Duties may also include providing instructions to guests on how to check and claim the vehicle, provide travel directions and information on events and promotions, provide accurate and timely documentation and department activity reports, and assist with staffing, scheduling, evaluating, training, developing and monitoring staff.