Business Analyst

Makati, National Capital Region

Posted 24 days ago

Company:: Quess Philippines Corp.
Company Description:: Quess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. With 550,000+ employees spread across 9 countries, we serve over 3,000 clients. We are proud to achieve this success as a 15-year old start-up. PURPOSE To build a leading institution that drives productivity for clients by outsourcing and optimising their key business processes and to be the preferred firm for employees, customers and investors alike A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned with this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population. Established in 2007 and headquartered in Bengaluru, Quess today has an unmatched geographic presence and scale with more than 96 offices across India, South East Asia, North America and the Middle East, backed by technology intensity and domain specialization to create exceptional service experiences.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Details:
- Work onsite
- Shift: 9 AM - 4 PM
- Location: 6/F ODC International Plaza, 219 Salcedo St. Legaspi Village, Makati City 1229

Responsibilities:
- Responsible for assisting company's requirements and defining/shaping business processes that may be found in various back-office areas.
- Act as a spokesperson for the firm and assist with clarification on the needs.
- Assist with development of potential solutions, all in support of the overall.
- Transformation Programme Director
- Assist the transformation team in developing, implementing, and overseeing a program that will improve efficiency across back-office operations, including contract loading, customer support, finance, data entry, mapping, and administration

MINIMUM QUALIFICATIONS
- Document and negotiate company requirements for back-office functions.
- Expertise in proposing back-office efficiency and process improvements utilizing cutting-edge technologies such as machine learning, artificial intelligence, robotics, etc.
- Strong data-driven mentality with a track record in a Senior Business Analyst role.
- Knowledge and expertise in business processes in the travel industry, particularly back-office efficiencies and out of the box innovative ideas.