Technical Support Representative
Bacolod, Negros Occidental
Posted 6 days ago
- Company:
- Neksjob
- Company Description:
- WORKFORCE MANAGEMENT (VOICE) Location: Mandaluyong City Salary: ₱50,000 - ₱60,000 / Monthly JOB DESCRIPTION ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE •Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. •Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. •Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance. •Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations. •Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. •Required to follow the planned data collection, including the types of data and time of data. •Automate reports to reduce inefficiencies by designing macros. JOB QUALIFICATION •Open to College Undergraduates with relevant experience (BPO or Non-BPO) •At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required. •Good knowledge in MS Office (Word, Excel, PowerPoint) •No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam •Open to resources who are functioning as interim/ad on tasks workforce Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Neksjob is committed to providing veteran employment opportunities to our service men and women. Please read Neksjob Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
We are seeking a highly skilled and customer-focused Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional technical assistance and support to our clients. You will utilize your strong troubleshooting skills and technical knowledge to provide prompt and accurate solutions to customer issues. The ideal candidate must possess excellent communication skills and have a passion for delivering outstanding customer service.
QUALIFICATION
• ALS Passer
• Vocational or Associate Graduate
• High School Graduate Old Curriculum w/ BPO experience
• SHS Graduate
• College Graduate or College Undergraduate
RESPONSIBILITIES
- Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner.
- Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
- Research, diagnose, document, and resolve technical issues related to software and hardware problems.
- Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
- Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.
- Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
- Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
- Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
- Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
- Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.
- Salary:
- 20.000,00 ₱ Monthly