Customer Service Specialist

cebu, Cebu

Posted more than 30 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 40

Job Description

Client Profile:
The know IT BPO Company that provides service in Information technologies that specializing customer service, strategies and social media. The specialization of skills of the company is across more the 4o industries including the world’s largest delivery network. They have more than 500,000 of people and clients of more than 120 countries. They continuous to delivery services for innovation for modernizing the world of technologies.

Position: Customer Service Specialist
Industry: BPO
Location: Cebu City
Salary: Php 40 ,000 above
Work Set up: Hybrid work Set-up
BENEFITS:
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Night Differential
Allowances
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment

Requirements:
Bachelor’s degree in any course.
with at least 2-3 years of experience in international Voice.
With experience in Telecom is a big advantage.
Amenable to work on-site
Willing to work in a BPO company.

Responsibilities:
Communicate with client customers via voice to help resolve the issues being faced.
Reviews and monitors progress with course correction to ensure success.
Constantly raises the bar after each achievement.
Manage team expectations and project SLAs.
Monitor knowledge sharing and retention within the team.
Coordinate with supervisor and manager to provide day to day insights.

Recruitment process: (Phone or online)
Initial Interview
Final Interview
JOB OFFER