L2 Team Leader for Azure DevOps and ITIL
Muntinlupa, National Capital Region
Posted more than 30 days ago
- Company:
- Hunter's Hub Incorporated
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Lead and manage a team of L2 engineers, providing technical direction, mentorship, and performance management.
Act as the escalation point for incidents related to e-commerce platforms and core applications.
Coordinate with cross-functional teams, including developers and operations, to troubleshoot and resolve complex application issues.
Ensure that the team follows ITIL processes for incident, problem, and change management.
Drive continuous improvements in application performance, system stability, and service delivery.
Manage team resources, including scheduling and workload distribution, to ensure SLA and KPI targets are met.
Develop and maintain documentation, including troubleshooting guides and knowledge base articles.
Lead root cause analysis efforts for major incidents, identifying and implementing preventive measures.
Oversee the management and optimization of cloud-based applications, with a focus on Microsoft Azure.
Conduct regular performance monitoring and health checks on systems to ensure high availabilit
- Salary:
- 80.000,00 ₱ Monthly