Email Support Specialist

Pampanga, Pampanga

Posted yesterday

Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 14

Job Description

As an Email Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support via email. Your primary responsibilities will include:
Responding to Customer Inquiries: Addressing questions and concerns from customers through email in a clear and professional manner.
Troubleshooting Issues: Identifying and resolving customer problems related to products or services, offering solutions or escalation as needed.
Documenting Interactions: Accurately logging customer interactions and feedback in the support database to track issues and improve service.
Maintaining Product Knowledge: Staying up-to-date on our products, services, and policies to provide accurate information to customers.
Collaborating with Teams: Working closely with other departments to ensure complex issues are resolved effectively and efficiently.
Promoting Customer Satisfaction: Striving to exceed customer expectations and enhance their experience with our brand.

What are we looking for?
- With or Without BPO Experience
- Completed at least Senior High School or two (2) years of college education
- Basic computer navigation skills
- Good to Excellent Communication skills & Comprehension
- Willing to work onsite