IT Digital Lead (Hybrid)

Job Description:

The IT Digital Lead is responsible for enhancing the omni-channel experience for customers across the business. This role requires a deep understanding of customer behaviors and expectations to identify and design future improvements.

Key Responsibilities:
• Develop and implement a digital strategy aligned with organizational goals.
• Lead and oversee digital projects to ensure timely and budget-compliant completion.
• Collaborate with stakeholders to identify needs and develop effective digital solutions.
• Manage digital platforms, including websites and social media.
• Ensure data security and compliance across digital platforms.
• Analyze and track digital performance, recommending improvements.
• Drive digital transformation initiatives in Supply Chain and Finance processes.

Qualifications:
• Bachelor’s degree in a related field or equivalent experience.
• Proven ability to translate insights into actionable improvements.
• Experience in designing customer-focused digital journeys.
• Strong communication skills and ability to inspire teams.
• Proficient in data analysis and problem-solving.
• Familiarity with digital platforms and best practices.
• Excellent organizational and time management skills.

Skills:
• Advanced strategy implementation and project management.
• Proficient in design thinking and user experience design.
• Strong interpersonal and communication skills.
• Experience driving initiatives in complex environments.