ServiceNow Developer (ServiceNow Architects SMEs)

The work:​
Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.
Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.
Design, build and configure ServiceNow applications.
Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale.
Apply innovative ideas to drive automation.
Drive the delivery of outputs according to agreed schedules and specifications.
Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.
Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product.
Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.
Identify and solve issues and incidents within multiple components of the ServiceNow platform.
Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.
Raise issues and risks proactively, providing recommended solutions and mitigations.
Produce required deliverables and documentations according to defined standards.

Here's what you’ll need: ​
Required skill/s or must have skill/s: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM
Years of experience: At least 4 years of experience on ServiceNow development/architecture
Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI

Nice to have:​
Any ServiceNow certification
ITIL knowledge and/or certification
A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team​.
A mindset to automate everything​.

For Upskilling:
For those willing to be upskilled on the ServiceNow platform, experience in any of the following would be good foundational skills:

JavaScript or similar scripting languages, and the web as a development platform
Modern UI frameworks like Angular or React
Full stack development or developing automated solutions
DevOps implementations
Integrations and REST API automation
Agile development practices (e.g. SAFE, Scrum)
Automated testing using tools such as ServiceNow ATF, Selenium, etc.
Business analysis and design
Server/infrastructure administration
Security, Governance, Risk & Compliance -- with good aptitude on development and configuration skills

ITOM (IT Operations Management
Discovery
ITAM (IT Asset Management)