Application support-SAP MM

Qualifications
- IT graduate or Industrial Engineering or any related course; with good scholastic records
- Has at least 4 years’ experience as Application Support - Is proactive, resourceful, fast learner
- Has experience in documentation (e.g., process flow, UAT, user’s manuals, etc.)
- Must have SAP Materials Management knowledge. Aside from SAP, candidate needs to have experience in supporting other Applications.
- Candidate needs to identify what are the issues or tickets they are handling.
- Candidate needs to have experience in Ticketing Systems.
- Willing to work onsite (currently, on a hybrid setup)
- Can work under pressure; multi-tasker
- Can work overtime or after office hours
- Healthy – no depression or anxiety, fit to work, physically fit
- Has very good communication skills
- Has very good analytical skills
- Payments system knowledge is a plus.

Job Description
- Facilitates seamless integration between the Back Office applications and the business lines
- Sees that production issues are responded to in a timely manner
- Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed
- Provides assistance to frontline tasks when the need arises
- Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
- Maintains and updates technical documents and procedures
- Keeps track of business operations documentation to ensure clear identification of the business issue
- Manages coordination with the team
- Prepares weekly maintenance and upgrading specific requirements
- Provides support to IT analysis and development team.