Customer Experience Representative

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time

Work Setup: Onsite, Flexi-Schedule

Work Location: Lipa, Batangas

Industry: BPO

About the Job:

Are you passionate about delivering exceptional service and solving problems? Join our client team as a Customer Experience Representative, where you'll engage with customers through phone, email, and online chat, and manage multiple tasks seamlessly to handle their concerns. Interested to learn more? Apply now!

Scope & Responsibilities:

Provide outstanding customer service and support.
Interact with customers via phone, email, and online chat, ensuring their needs are met promptly and effectively.
Manage multiple customer screens and windows simultaneously to address and resolve concerns.
Troubleshoot and resolve issues while maintaining an exceptional customer experience.
Document customer interactions and feedback for continuous improvement.
Job requirements
Required Qualifications:

At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
Minimum of 6 months of experience in a BPO environment or a customer-facing role.
Strong communication skills with the ability to articulate solutions clearly and effectively.
Typing speed of at least 35 words per minute.
Preferred Qualifications:

Proficient in basic computer navigation and familiar with CRM software.
Positive attitude, strong work ethic, and the ability to excel in a dynamic, fast-paced environment.