Service Delivery Lead
Taguig, National Capital Region
Posted more than 30 days ago
- Company:
- Hunters Hub Inc.
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 5
Job Description
- Bachelor's Degree
- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role
- Extensive experience in Incident, Problem, and Change Management
- Strong experience in writing and publishing Incident Reports.
- Proficient in ITIL v3
- Strong background in Incident Analysis
- Advanced skills in Networking and IT Infrastructure
- Expertise in Open Systems
- Experience with Cloud Computing Technologies, including Azure and AWS
- Well-versed in Knowledge Management and Configuration Management
- Leadership experience is a must.
JOB DESCRIPTION:
Overseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. They play a critical role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.
Service Management: Ensures that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
Team Leadership: Manages and leads the service delivery team, ensuring proper resource allocation, training, and performance.
Client Relationships: Acts as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
Problem Solving: Identifies potential service issues and implements solutions to mitigate risks.
Continuous Improvement: Seeks ways to improve processes and increase efficiency in service delivery.
Reporting: Tracks service performance metrics, prepares reports, and communicates results to stakeholders.
- Salary:
- 70.000,00 ₱ Monthly