Call Center Trainer (WFH/Onsite)

• Conduct effective training sessions for trainees.
• Collaborate with co-trainers, managers, and other leaders.
• Identify training needs and develop training plans based on business objectives and operational goals.
• Evaluate the effectiveness of training materials and create an action plan for improvement.
• Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
• Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.

QUALIFICATIONS:
• Proven experience in training or handling a team in any field.
• Teaching experience.
• Experience in the BPO industry is an advantage.
• Fluent in written and verbal English.
• Excellent interpersonal and communication skills.
• Strong leadership, team building, organizational, and management skills.
• Able to multitask, prioritize, and manage time efficiently.
• Ability to analyze problems and strategize for better solutions.
• Experience with technologies and best practices for instructional manuals and teaching platforms.
• Strict adherence to company philosophy, mission statement, and goals.
• Smart and Fast learner
• Advanced computer skills.
• Knowledgeable in using Zoom functions.
• Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office, etc.).
• Must be willing to work on-site: Batangas City (For on-site applicants)
• Approximately 30 minutes away from the Office (P. Burgos, Batangas City), and has a mode of transportation at night within their area. (For on-site applicants)