English-French Team Lead/Bilingual Supervisor (Pioneer Team)
Taguig, National Capital Region
Posted today
- Company:
- IOPEX Technologies
- Company Description:
- As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable. Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model. Interested to join us? Here are ways to reach us: Send a message to xxxxxxx | xxxxxxx (Yana/Krizia) Application form: bit.ly/iopexbpohiring2024 | forms.gle/RUzkNrreMmZ9zQpE7 Walk in and look for YANA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Be a Bilingual French Technical Support Team Lead for our #[email protected] team. Join us now!
Job Description:
• Experienced in Supporting Electronic Vehicle or Similar Charging Station Companies
• Troubleshoot technical issues that customers face in an EV charging ecosystem
• Handle customer issues via phone / tickets
• Triage issues to Level-2 and other internal teams across global locations
• Provide active updates to the customer until the issue has been resolved
• Accurately document tickets in-line with process requirements
Requirements:
• Minimum of 1 year experience as a Team Lead providing voice support in French language for international customers in a technical process
• Excellent fluency in French and English language is a must
• Well versed in computer systems and mobile apps, troubleshooting devices in a home network environment
• Good understanding of customer service processes, tools and best practices with a strong customer-centric focus
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Excellent oral and written communication skills in French language is a must
• Should be willing to work onsite on a night/shifting schedule in BGC, Taguig
Other Details:
• Application Process: 1 Day hiring (Onsite Process)
• Schedule: Shifting
• Language: French and English
• Work set up: Onsite
• Salary Range: Your current and expected salary, as well as your interview with the hiring managers will be considered for the offer
• Pay: Php50,000.00 - Php70,000.00 per month
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
• Competitive salary package
• Exciting employee engagement activities
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits and conversions
• Night differential
• Uncapped annual appraisal
• 2 days off
And most importantly, you’ll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
• Please make sure to complete this application form: linktr.ee/iopexph
• LinkedIn: Alyana Sia