Account Manager

We are looking for an account manager to join our growing sales and marketing team.

The Account Manager’s responsibilities include maintaining exemplary knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

Core Responsibilities:

Improve the company’s market position and achieve financial growth
Identify potential clients and continue to grow business with existing as well as new accounts
Build rapport and long-term customer relationships
Work with cross-functional team managers to increase sales opportunities and to meet client needs
Identify and map business strengths and customer needs
Develop ways to improve customer experience and build brand loyalty
Organize and represent Amihan at key networking events to raise the company brand and reputation
Analyze the customer base across Amihan to establish a common approach to retention and growth
Undertake key research to understand the business and project drivers of sectors, customers and potential opportunities
Prepare programs of external communication, customer engagement, and brand promotion
Ensure effective management of customer satisfaction survey
Motivate team members and exceed expected goals
Handles potential clients of Amihan and leads them along the sales pipeline
Demonstrates mastery of protocols, procedures, and services when communicating with potential and current clients
Develops and maintains strong business relationships with potential clients by establishing regular engagement meetings and activities
Collaborates with customers and colleagues to come up with solutions that will address and serve their needs
Addresses and monitors the immediate resolution of client concerns
Closes deals through the use of different skills such as exemplary product knowledge, competitor analysis, negotiation skills, and a strong belief in Amihan and its products.
Complies with the systems and policies in place to submit complete and accurate reports on time
Identifies and executes areas of improvement in current procedures that are based on accurate data and feedback
Conducts market research and provides feedback on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers
Provide feedback on ways to decrease the sales cycle, enhance sales, and improve the company brand and reputation
Perform ad hoc functions as may be deemed necessary

Desired Skills and Experience:

Bachelor’s Degree in Business or any related field
At least 5 years related work experience
Has thorough market knowledge, solutions, and services that the company provides
Contract Management
Stakeholder management
Experience with design and implementation of business development strategy
Experience in building commercial relationships to help deliver improved service and innovation to the customer
Detailed knowledge of marketing and business development
Ability to convert client relationships into opportunities for the business
Ability to seek and develop new relationships into opportunities for business
Strong communication (verbal /written) and listening skills who can present complex information in a clear and compelling manner.

Strong problem solving and organizational skills to manage software deployments and operation management
Can work with a team and confident to work independently with minimum supervision
Intellectual curiosity with willingness and desire to learn a new environment and tools to advance your own knowledge of the platform