Workforce Services Senior Manager

Manila, National Capital Region

Posted 14 days ago

Company:: Neksjob
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: More than 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

We are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions.

Job Description/ Responsibilities
-Overall management of the WFM account payables and QA cost structure and budget.
-To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours. -Responsible for looking for opportunities to expand the WFM account payables and QA service offering into additional contracts. -Responsible for delivery on all contracts / SLAs. -Focus on driving down cost to serve and looking for opportunities to expand the shared services model. -Drive industrialization of BST across all contracts. -Increase automation, standardization and off-shoring strategy for WFM account payables and QA. -Provide direction to WFM team on cost to serve initiatives. -Responsible for driving operational maturity across all WFM account payables and QA groups. -Responsible for any cross-geography status or functional reporting for WFM account payables and QA. -Drives innovation between all WFM account payables and QA groups. -Accountable for keeping the Standard Delivery Solution updated. -Responsible for the development of resources under his/her span.

Requirements/ Qualifications
-12 years overall experience with at least 5 years in leadership capacity (BPO or non-BPO)
-Well rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
-For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well -Stakeholder Management, Financials, experience in handling multiple projects simultaneously

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