Measurement and Reporting Architect Associate Manager
Manila, National Capital Region
Posted 25 days ago
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 7
Job Description
We seek a passionate and talented Measurement and Reporting Architect Associate Manager to join our growing team!
About the Role:
As a Measurement and Reporting Architect Associate Manager, you are responsible for gathering and documenting requirements, designing, tracking, reporting, and analyzing key organizational and operational reports. This position coordinates across client and internal teams to provide metrics and reporting to support the organization.
KEY RESPONSIBILITIES:
• Establish and nurture rapport with clients that is conducive to a long-term business relationship
• Manage the performance of assigned functional areas and personnel through metrics that address
quantitative, qualitative, and fiscal key performance indicators (KPI’s) as well as personnel productivity
• Drive efficiency with accuracy in reporting
• Continually offer input to innovate processes, systems, organization, and culture
• Develop effective relationships with key executives and managers to gain/maintain a deep understanding of projects, client activities and business priorities
• Provide leadership and assume responsibility for key support services including, but not limited to contact center support, training, procurement support services, and production support services
• Prioritize and manage multiple complex projects within time, technical, and resource constraints
• Provide written documentation to appropriate team members and clients addressing each facet of
implementation for every project, including an overall rollout plan, timelines, and project assignments
• Provide advanced problem-solving, troubleshooting, and system consultation to clients
• Coordinate client resources and assign project tasks
• Proactively identify and orchestrate prompt resolution of internal and client issues
• Manage the development, creation and distribution of all operational and fiscal business reporting – both internal and client facing
SKILL AND QUALIFICATIONS:
• At least 7 to 8 years of relevant work experience; 5 years of supervisory experience
• With project management experience
• PowerBI only (SQL, SSIS, SSRS, ETL not required)
• Advanced Excel (working experience in VBA and Macro to automate reports)
• Reporting experience in a BPO company is required.
• Very good in stakeholder management.
• Has problem-solving skills.
Join our team and make a difference!