Pure Non Voice / Chat Support

Makati City, National Capital Region

Posted yesterday

Company:: BPO Global Inc.
Company Description:: Company Name: BPO Global Inc. About Us: BPO Global Inc. is a leading Business Process Outsourcing (BPO) provider specializing in delivering tailored solutions to help businesses enhance efficiency, reduce operational costs, and improve customer experiences. Founded in 2005, our company has grown to become a trusted partner for a diverse range of industries including finance, healthcare, retail, and technology. Our Services: At BPO Global Inc., we offer a comprehensive suite of BPO services, including: Customer Service and Support: Our dedicated team manages customer inquiries, support tickets, and live chat interactions with a focus on delivering exceptional service and building lasting customer relationships. Technical Support: We provide 24/7 technical support to address IT issues, troubleshoot problems, and ensure seamless operations for businesses and their end-users. Back Office Operations: From data entry and processing to document management and payroll services, we handle critical back-office functions with accuracy and efficiency. Sales and Marketing Support: Our experts assist with lead generation, market research, and sales support to help businesses expand their reach and drive revenue growth. Finance and Accounting: We offer bookkeeping, accounts payable/receivable, and financial reporting services designed to streamline financial operations and ensure compliance. Our Approach: Optima Solutions is committed to delivering excellence through a combination of innovative technology, skilled professionals, and a customer-centric approach. We leverage advanced analytics and automation to optimize processes and provide actionable insights, enabling our clients to focus on their core business objectives.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 35

Job Description

Customer Assistance: Provide timely and accurate responses to customer inquiries.
Issue Resolution: Identify and troubleshoot customer problems, guiding them to appropriate solutions.
Product Knowledge: Maintain up-to-date knowledge of products and services to effectively assist customers.
Communication: Use clear and professional language in all interactions to ensure understanding.
Documentation: Log customer interactions and document issues for future reference and analysis.
Escalation: Recognize when issues need to be escalated to higher support tiers and do so promptly.
Feedback Collection: Gather customer feedback to improve service and product offerings.
Multitasking: Manage multiple chat sessions while maintaining a high level of service.
Follow-up: Ensure customer satisfaction by following up on unresolved issues.
Team Collaboration: Work closely with team members and other departments to resolve complex issues.