Customer Service Representative
Quezon City, Quezon
Posted more than 30 days ago
- Company:
- Callhounds Global
- Company Description:
- At Callhounds Global, we are dedicated to delivering high-quality solutions to companies that require outsourcing services for their business processes. Our team comprises skilled professionals with extensive knowledge and experience in various industries, enabling us to provide customized solutions that meet the unique needs of our clients. Our commitment to delivering high-end solutions to our clients is evidenced by the cutting-edge technology and state-of-the-art facilities we utilize. We operate within purpose-built, first-class facilities that are strategically located to access the most talented professionals across the countries where we provide our services. This allows us to provide reliable and scalable solutions that are tailored to the specific needs of our clients. With a focus on providing exceptional value and exceeding our clients' expectations, we have earned a reputation as a top-performing BPO solutions provider across North America, Europe, Asia, and Australia. Our highly trained team of professionals are passionate about delivering quality services that enable our clients to focus on their core business objectives, leading to increased productivity and profitability. In summary, at Callhounds Global BPO Corporation, we are committed to delivering high-end and customized outsourcing solutions to our clients, leveraging our state-of-the-art facilities, cutting-edge technology, and highly skilled professionals. We pride ourselves on our ability to exceed our client's expectations, leading to long-lasting partnerships and continued success.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
Work Set-up: Work On Site & Shifting Schedule
Job Overview:
As a Customer Support Representative, you will be at the forefront of ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent support through multiple communication channels. If you are a customer-centric individual with strong communication skills and the ability to thrive in a fast-paced environment, we invite you to apply and be part of our dynamic team.
Responsibilities:
1. Phone Answering: Handle inbound calls from customers, providing assistance, answering queries, and resolving issues with professionalism and courtesy.
2. Chat Support: Engage with customers through live chat, addressing their concerns, providing information, and ensuring a positive customer experience.
3. Email Support: Respond to customer inquiries and concerns via email, providing detailed and helpful solutions while maintaining a high level of accuracy and professionalism.
4. Issue Resolution: Troubleshoot and resolve customer issues promptly, ensuring a satisfactory resolution and a positive customer experience.
5. Product Knowledge: Stay informed about company products and services to provide accurate information to customers.
6. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference.
7. Collaboration: Work collaboratively with team members and other departments to address customer needs effectively.
Nature of the account: E-commerce/Retail (Blended):
E-commerce is the buying and selling of goods and services over the internet
Ex. Shopee and Lazada, Ebay, and Amazon.
Qualifications:
1. College Level; additional education is a plus, High School or Senior H.S graduate.
2. With at least 1 - 2 years of previous Customer Service Experience (Voice), preferably in a call center environment.
3. Good to excellent communication skills, both written and verbal.
4. Ability to multitask and navigate between phone, chat, and email support seamlessly.
5. Strong problem-solving skills and a customer-centric mindset.
6. Familiarity with customer support software and ticketing systems.
7. Proficiency in Microsoft Office and other relevant computer applications.
- Salary:
- 23.000,00 ₱ Monthly