Billing Analyst (Work From Home)
Ortigas Pasig, National Capital Region
Posted 24 days ago
- Company:
- HR Network Inc
- Company Description:
- HR NETWORK was borne out of a need by business and industry for highly focused and strictly confidential search. This results in the hiring of effective, successful, and top-notch professionals. The company is a brain child of a group of highly competent young professionals with proven track record in the field of Human Resources Management practice. They share a common vision of becoming the “new breed” in human resources management and development consulting. Established in August 1999, HR Network’s executive search services of exacting standards are availed of by a wide range of local and multinational companies specifically in the IT industry. HR Network’s consultants come from a solid foundation in the HR practice with extensive exposure in sourcing and screening of high caliber people. They enable the firm to provide timely and quality service for every executive search assignment. Product & Services With the group’s expertise in Human Resources Management and Development, full blown consulting services are also provided. Depending on your needs, HR Network has the capabilities of customizing tailor fit programs aimed towards enhancing your practices in Human Resources management. Here are other services that the team can offer: -Performance Management Systems -Competence Profiling -Job Evaluations -Salary Structuring -Teambuilding programs -Employee Development Training Programs -Organizational Climate Survey -Benefits Systems
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Assist and provide support with the bill run process and resolve billing disputes.
Key Responsibilities:
Facilitate the bill run process by ensuring the timely delivery of final invoices and reconciling revenue.
Assist internal teams in handling escalations and issues concerning billing and provisioning.
Provide customer service by investigating and resolving billing disputes, addressing customer queries about charges, invoice display, and account information via phone or email.
Investigate and resolve billing disputes from end-customers.
Participate in billing-related projects.
Conduct audits to identify potential discrepancies and rectify any issues to ensure accurate billing.
Support the Billing Manager in addressing all billing-related concerns.
Perform additional tasks as needed.
Skills, Qualifications and Experience Required:
Advanced Excel expertise and adept knowledge.
Must be knowledgeable with Pivot, VLookUp and IndexMatch of Excel
Minimum 2 to 3 years of relevant experience in billing and/or provisioning.
Strong understanding of financial operations, billing management, and provisioning, with a preference for experience within the telecommunications (Telco) industry.
Work Skills & Attitude Desired:
Proficiency in Microsoft Office Suite.
Ability to adjust to change and take initiative.
Effective organizational and time management abilities.
Strong analytical skills and meticulous attention to detail.
Competence in both written and oral English communication.
Demonstrated capability to work independently, meet strict deadlines, and arrange tasks for efficient service delivery.
Proven track record of collaborative teamwork, fostering a cooperative culture, and taking shared responsibility for achieving results in a customer-centric environment.
Familiarity with Ticketing, Billing, or Cloud Management software and web-based platforms.
Work Set-up: Fully Work from Home (sometimes may require to work onsite if there's an event or if needed, but very minimal)
Schedule: Possibility of Shifting Schedule (BPO Company)
- Salary:
- 40.000,00 ₱ Monthly