Server Technical Support

Cebu City, Cebu

Posted 4 days ago

Company:: Eteam Private Workforce Corporation
Company Description:: ETeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 5

Job Description

SERVER TECHNICAL SUPPORT REPRESENTATIVES
Main Responsibility:
-Main contact of customers for support
-Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
-Proactively inform and report to the supervisor for support related issues
-Recommend solutions to customer issues and concerns
-Attend coaching sessions and participate in organizational activities
-Interact with team members and other departments within the company
-To be customer service oriented and to ensure customer satisfaction
-Continuous pro-active effort towards improving customer satisfaction and our internal procedures.

Qualifications:
At least 2nd year College Level or Graduate of an IT or Computer Science course
At least 6 months sales/customer service and/or technical support experience
Knowledge in PHP, Webhosting and WordPress Content Management System is an advantage
Knowledge in basic email client set-up is an advantage
Excellent English Communication Skills
Ability to remain calm and professional in all circumstances
Highly Motivated and Target Driven
Willing to work on shifting schedules
Solutions-oriented

Location: IT Park,Cebu