Real Time Analyst
Taguig, National Capital Region
Posted 4 days ago
- Company:
- Synlink Recruitment Outsourcing Co. Inc.
- Company Description:
- We are Synlink Recruitment Outsourcing Co. Inc (SROCI) – a Service Outsourcing company that works with B2C and B2B companies offering Recruitment process outsourcing services
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 100
Job Description
• Real-time monitoring: Tracking call volumes, agent availability, and queue lengths to identify potential bottlenecks or issues.
• Data analysis: Analyzing performance metrics to identify trends, opportunities for improvement, and areas of concern.
• Reporting: Generating accurate and timely reports to keep stakeholders informed about operational performance.
• Problem-solving: Identifying and resolving issues that may impact service levels or customer satisfaction.
• Collaboration: Working closely with operations teams to implement strategies for improving efficiency and productivity.
QUALIFICTAIONS:
• We require at least 2 years solid experience in RTA - healthcare is an advantage.
• Willing to work ONSITE and SHIFTING SCHEDULE in TAGUIG
- Salary:
- 30.000,00 ₱ Monthly