CSR One day hiring process

Quezon City, National Capital Region

Posted 5 days ago

Company:: BPO Global Inc.
Company Description:: Company Name: BPO Global Inc. About Us: BPO Global Inc. is a leading Business Process Outsourcing (BPO) provider specializing in delivering tailored solutions to help businesses enhance efficiency, reduce operational costs, and improve customer experiences. Founded in 2005, our company has grown to become a trusted partner for a diverse range of industries including finance, healthcare, retail, and technology. Our Services: At BPO Global Inc., we offer a comprehensive suite of BPO services, including: Customer Service and Support: Our dedicated team manages customer inquiries, support tickets, and live chat interactions with a focus on delivering exceptional service and building lasting customer relationships. Technical Support: We provide 24/7 technical support to address IT issues, troubleshoot problems, and ensure seamless operations for businesses and their end-users. Back Office Operations: From data entry and processing to document management and payroll services, we handle critical back-office functions with accuracy and efficiency. Sales and Marketing Support: Our experts assist with lead generation, market research, and sales support to help businesses expand their reach and drive revenue growth. Finance and Accounting: We offer bookkeeping, accounts payable/receivable, and financial reporting services designed to streamline financial operations and ensure compliance. Our Approach: Optima Solutions is committed to delivering excellence through a combination of innovative technology, skilled professionals, and a customer-centric approach. We leverage advanced analytics and automation to optimize processes and provide actionable insights, enabling our clients to focus on their core business objectives.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 35

Job Description

Handling Inbound and Outbound Calls: Responding to incoming calls from customers or clients and making outbound calls for follow-ups, surveys, or sales.

Customer Support: Providing assistance to customers by answering questions, resolving issues, and offering solutions related to products or services.

Data Entry and Record Keeping: Documenting interactions with customers, including their inquiries, issues, and resolutions, in the company's database or CRM system.

Adhering to Scripts and Protocols: Following company scripts or guidelines to ensure consistency and compliance with company policies.

Problem-Solving: Identifying customer problems or complaints and working to resolve them effectively and efficiently.

Upselling and Cross-Selling: Offering additional products or services that may benefit the customer, if applicable.

Maintaining Professionalism: Communicating clearly and professionally, showing empathy, and managing stress effectively.

Meeting Performance Metrics: Achieving targets related to call handling time, customer satisfaction, or sales goals as set by the company.

Technical Support: Assisting customers with technical issues or troubleshooting problems if the call center provides technical support services.

Escalating Issues: Recognizing when an issue needs to be escalated to a higher level of support or management for resolution.