Japanese speaker - IT manager

The Case Manager is responsible for resolving all technical and non-technical
issues related to services, through liaising with our customers and local providers.

The suitable candidate will identify and establish new processes and continuously

optimize existing ones, to enable an excellent and unrivalled

Customer Service experience.

THE RESPONSIBILITIES:

Here are how your day-today responsibilities of the role will look like, but are not

limited to:

• Work together with a team of Network Engineers towards a common preset

goal

• Act as first-line support person for internal and external parties

• Responsible for Network & Data Communication Systems

• Customer Excellence (internal/external customer engagement and

relationship management)

• Should be customer support ordinated candidate, should have very good

knowledge of customer service processes.

• Good knowledge of ITIL Framework.

• To create an environment which is a great place to work for you and your

colleagues through your dedication, enthusiasm, sharing of knowledge,

integrity and desire to support others.

• To display excellent standards in all you do and inspire others to do the

same, and that you operate within legislative/regulatory and company

policies and procedures.

Requirements:

• At least 5 years of experience in IT/Telecommunications.

• Bachelor’s Degree in Computer Engineering/Science, Information

Technology, Electronics and Communications Engineering or equivalent

• must be Fluent in Japanese and English (Verbal and written)

• Thorough understanding of Routing and switching, SD-wan and cloud concepts.