Junior System Analyst

Taguig, National Capital Region

Posted more than 30 days ago

Company:: Nityo Infotech
Company Description:: Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Malaysia, Thailand and Philippines). Its portfolio of solutions and services would include: Outsourcing; System Integration; Application Software Development; Consulting; Quality Assurance and Training.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 3

Job Description

- Location: BGC, Taguig (Hybrid, 3 days RTO per week)
- Schedule: Shifting
- Salary: open rate

Qualifications:

— Obtained a Bachelor's Degree in IT, Computer Science, or other relevant courses
— At least 3 months to 1 year working experience in supporting applications, handling incident and service requests
— Required skillset: Unix, Shell scripting, Python, SQL, XML, Analytical Thinking, Java (optional)
Job Responsibilities:
— Mainly the work is related to handling of Customer complaints (Incidents) and the User requests (Service Request/SR) on daily basis. Focal will be required to contribute by handling the same. This will require analysis of the Incidents and Service Requests and providing the best solution to resolve/complete them.
— Focal will be provided access to the necessary applications and KT/ Handover to perform the daily tasks.
— Focal will also perform automations for the repeated Incidents or SRs to bring down the turn-around time of handling them.
— This is a critical support role and may require on-call/ work in shift specially when we have Deployments or Major issue in Production system