IT Service Desk Analyst Level 1 - Pasay

Pasay, National Capital Region

Posted 10 days ago

Company:: Eteam Workforce Private Corporation
Company Description:: ETeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Job Title: Service Desk Analyst Level 1
Contract Duration: 12 months
Work Arrangement: Onsite
Location: Pasay
Schedule: Rotating shift
Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance

Job Description:

Service Desk Analyst may perform one or more of the following:

· Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
· Applies understanding and knowledge of information systems products and services to assist users.
· Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
· Coordinates referrals to appropriate technical, professional, or service personnel.
· Receives and prioritizes issues and forwards using appropriate escalation procedures.
· All other duties as assigned.

Additional Qualifications:

· 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
· 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
· 1 - 2 years’ experience supporting the following hardware and software: Hardware: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
· Must be able to work independently.
· Strong interpersonal skills.
· Strong analytical skills.
· Strong customer service skills.
· Ability to understand and follow oral and written instructions.
· Strong English (verbal and written) skills.
· Typing skills essential