Customer Relations Assistant

Pasig City, National Capital Region
Posted 2 days ago
Company:
Mida Food Specialist
Company Description:
Mida Food is a leading importer, manufacturer and distributor of quality frozen seafood products. We provide quality products to the foodservice industry and more recently to the retail market. We built our reputation as a quality distributor for the foodservice industry. This established success opened opportunity for us to expand into the retail market through our brand, Pacific Bay, and quickly become a key player in the category.
Contract Type:
Contract
Experience Required:
No Experience
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
1

Job Description

Job Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.

Duties:

· Answer phone and take orders from customers

· Document customer’s orders (Sales Order, Sales Invoice) properly

Retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
· Contact customers if an item is out of stock to determine a resolution

· Answer question of customers regarding our products and usage

· Address problem on orders and customer complaints

· Coordinate with Sales, R&D and Operations regarding processed items, developmental products and product allocation.

· Recommend and direct product substitution

· Monitor inventory status of critical items

· Turn-over documents smoothly (invoices, credit memos, return slips)

· Prepare daily sales report

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