Customer Service Representative

The Customer Service Representative will interact with customers via phone, email, chat, or other communication platforms to provide information, resolve complaints, and address any concerns related to the company’s products or services. The role requires excellent communication skills, problem-solving abilities, and a customer-first attitude to ensure client satisfaction.
Key Responsibilities:
• Respond promptly to customer inquiries through various communication channels (phone, email, chat, etc.).
• Resolve customer issues efficiently by providing accurate information, troubleshooting problems, and guiding them through processes.
• Maintain a high level of professionalism and ensure positive customer interactions.
• Escalate unresolved issues to the appropriate teams or supervisors as necessary.
• Follow up with customers to ensure that their issues are resolved.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Provide product and service information to customers, including updates, promotions, and general inquiries.
• Achieve performance metrics such as call handling time, customer satisfaction scores, and first-call resolution rates.
• Stay up-to-date with company policies, products, services, and system updates.
• Handle a high volume of inbound or outbound calls efficiently and professionally.

Qualifications:
• High school diploma / Senior High school Graduate / College Undergraduate / College Graduate
• Proven customer service experience, preferably in a BPO setting.
• Strong communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and customer service software is a plus.
• Ability to handle stressful situations calmly and professionally.
• Excellent problem-solving and active listening skills.
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays.