Customer Care Specialist

Makati, National Capital Region

Posted 12 days ago


Company:: BrightCare Assist Philippines Inc.
Company Description:: Bright Care Assist Philippines, Inc. is a Third-Party Administrator (TPA) provider. As one of the leading medical assistance companies in the Philippines, we have developed an extensive network of hospitals and clinics where your patients can receive high-quality care with seamless coordination and support. Our services include: Guarantee of Payment (GOP) Case Management Coordination with Medical Providers Patient Assistance and Support
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 2

Job Description

Are you passionate about providing exceptional support and care? We’re looking for a Customer Care Representative to be the first point of contact for our patients. In this role, you will analyze patient cases, offer remote concierge services, monitor patient conditions, and identify opportunities for additional services. Your role will be vital in ensuring that our patients receive the best possible support and care.

Qualification:
• Bachelor's degree

Key Responsibilities:
• Handle inbound calls and inquiries with empathy and efficiency.
• Facilitate patient needs and coordinate with healthcare providers.
• Monitor patient conditions and relay updates to Case Coordinators.
• Upsell additional services that may benefit the patient.
• Maintain up-to-date patient records and ensure confidentiality.

Apply now to make a difference in our patients' lives and grow with us at BrightCare Assist Philippines, Inc.

Apply Now

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