Customer Support Ambassador Travel and Hospitality Account

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential

at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and

start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Support Ambassador, you will provide customer service and/or troubleshooting support through

email/phone/chat to customers and offer consultative support.

You are also required to perform these job functions:

• Provide friendly and efficient service to the travel community

• Be a first point of contact to handle and resolve customer complaints

• Respond professionally to inbound phone calls, including urgent situations

• Identify and escalate issues appropriately

• Compose thoughtful and accurate messages or customize prepared responses to customers

through deferred channels (messaging or chat)

• Research information and troubleshoot problems using available resources

• Arbitrate in situations between users

• Monitor and control numerous concurrent tasks in tandem

• Proactively and independently work to meet targets and goals

Who are we looking for?

• No experience is needed for college graduates, while SHS grads must have 1 year of non-BPO experience.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and

holidays as our customers need us. Shifts may include evening or early morning hours

• Patience, empathy, and a unique ability to manage stress

• Skilled and eloquent in writing

• Good communication and interpersonal skills

• Can work in Rockwell Business Center Sheridan, Mandaluyong City

Qualifications
High School Diploma

Skills Required
Customer Service